Welcome to the Mellazoro FAQ. Below you'll find answers to the questions our customers ask most often about browsing our collections, choosing the right size, placing an order, and what to expect after checkout.
Finding the Right Piece
How do I browse Mellazoro's collections?
Mellazoro organises its 280-piece catalogue into curated collections including Evening Gowns, Two Piece Sets, Outerwear Coats, and New Arrivals. Within Evening Gowns you'll find sub-collections such as Sequin Sparkle, Lace Details, and Maxi Silhouettes. Outerwear Coats includes Tailored Blazers and Faux Fur styles. Use the navigation menu to explore by category, or check Best Sellers for popular picks.
What sizes does Mellazoro offer?
Most Mellazoro pieces are available in a range from S to 3XL, and certain structured evening gowns also come in XS. Each product page lists the exact sizes offered for that item, so if a size isn't shown as an option it is currently unavailable for that specific style.
How do I choose the right size for a structured evening gown?
Evening gowns with corset bodices, basque waists, or tailored fits require accurate bust, waist, and hip measurements. Every gown product page includes a size chart with measurements in inches. If you fall between sizes on a structured piece, the product description typically recommends sizing up for comfort across the bust and ribcage. For casual dresses and coats with a relaxed drape, your standard size usually works well.
Where can I find fabric details and care instructions?
Fabric composition, fit notes, and care guidance are listed on each individual product page. Because materials vary across our range—from jersey knits to beaded mesh, tulle, and wool-like woven fabrics—there is no single care rule that applies to every item. Always check the specific product description before washing or storing.
Can I see more photos or details about a product?
Each product page includes multiple images showing front, back, and detail views. If you need additional information about a specific item—such as lining, closure type, or exact colour tone—email us at help@mellazoro.shop with the product name or link, and our team will help.
Orders & Delivery
How long does it take to process my order?
Orders are processed within 1–3 business days after confirmation. Processing time is separate from shipping transit time.
How long does shipping take?
Once your order has been processed, expect delivery within 7–12 business days. Total time from purchase to arrival is therefore approximately 8–15 business days, depending on when your order is placed and your destination.
Which regions does Mellazoro deliver to?
Mellazoro serves customers in the United States and Europe. Shipping rates, available carriers, and any duties or taxes that may apply are shown at checkout before you complete your purchase.
What should I do if my package hasn't arrived?
If more than 12 business days have passed since your order was confirmed and you haven't received your package, please contact us at help@mellazoro.shop with your order number and the email address used at checkout. We'll investigate and guide you through the next steps.
After Your Purchase
Can I change or cancel my order?
Because orders begin processing within 1–3 business days, changes or cancellations may be limited once your order enters the fulfilment stage. If you need to update your address or modify an order, email help@mellazoro.shop as soon as possible with your order number and a clear description of the change. We'll let you know whether the update can still be applied.
What is the return policy?
For complete details on eligibility, timeframes, item condition requirements, and how to initiate a return, please refer to our Returns & Refunds page or contact help@mellazoro.shop with your order number. We recommend reviewing the return policy before placing your order so you know your options.
How do I reach Mellazoro support?
The fastest way to get help is by emailing help@mellazoro.shop. For order-related inquiries, include your order number, the email address used at checkout, and a brief description of your question. Please do not send full card numbers or passwords by email.