At Mellazoro, we respect your privacy and want you to understand exactly how your personal information is handled when you browse or purchase from mellazoro.shop. This policy explains what we collect, why we collect it, who we share it with, and the choices available to you.
Information We Collect
When you place an order, create an account, or contact our support team, you may provide us with your name, email address, phone number, billing address, and shipping address. We also receive transaction details such as items purchased, order amounts, and payment status.
Full card numbers, security codes, and complete payment account credentials are handled directly by our payment processing infrastructure and are not stored on our systems.
As you browse mellazoro.shop, we and our platform provider may automatically record certain technical information, including your IP address, browser type, device characteristics, pages visited, and interactions with the shopping cart and checkout flow.
How We Use Your Information
We process personal data for the following purposes:
- Fulfilling orders, processing payments, and arranging delivery
- Providing customer support, handling returns, and managing refunds
- Maintaining the security and integrity of our storefront
- Preventing fraud and complying with applicable legal obligations
- Improving website functionality and the overall shopping experience
Where you have opted in to receive marketing communications, we may use your email address to send promotional content. You can withdraw this consent at any time.
Disclosure and Third-Party Service Providers
We share personal information only to the extent necessary for business operations, with your authorization, or when required by law. This includes service providers that help us process payments, fulfill shipping, and maintain our online store.
Mellazoro operates on the Shopify platform. Shopify processes certain consumer personal information in accordance with its own policies. You can review how Shopify handles consumer data at the Shopify Consumer Privacy Policy.
We do not sell your personal information. We may disclose limited information in connection with a business reorganization, merger, or acquisition, subject to the protections described in this policy.
Cookies and Tracking Technologies
Cookies and similar technologies help us keep your session active, remember preferences, understand how visitors interact with the site, and—where enabled and consented to—support marketing activities.
We generally rely on the following categories:
- Essential cookies — required for core functions such as cart persistence and secure checkout
- Preference cookies — used to remember settings like language or currency
- Analytics cookies — help us understand traffic patterns and improve the store
- Marketing cookies — deployed only when you have given appropriate consent
You can manage non-essential cookies through the cookie banner or privacy preference controls presented on this site. Disabling essential cookies may prevent you from using the shopping cart or completing checkout.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That document describes Shopify’s own cookie practices and does not replace the disclosures we make about any additional tools or pixels installed on this storefront.
Data Retention and Security
We retain personal information only for as long as necessary to fulfill the purposes described above, maintain accurate business records, resolve disputes, and meet applicable legal requirements.
We take reasonable technical, administrative, and organizational measures to protect your data and limit access to authorized personnel and service providers. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Your Choices and Rights
Depending on your jurisdiction and applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; and to withdraw previously given consent. You can also unsubscribe from marketing emails at any time by following the link included in each message.
To exercise any of these rights, contact us at help@mellazoro.shop. For your protection, we may need to verify your identity before fulfilling a request.
Children and Policy Updates
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the matter.
We may update this policy from time to time to reflect changes in our business, technology, or legal obligations. The most current version is always available on this page.
Contact Us
Mellazoro is based in Golden Point, Victoria, Australia. If you have questions about this policy or how we handle your information, reach out to us at help@mellazoro.shop or write to us at:
8 Albion Street
Golden Point VIC 3350
Australia