Returns & Refunds

Mellazoro is committed to helping customers resolve order issues. Because specific return, refund, and exchange terms have not yet been published, this page explains what to do and what information to prepare when contacting our support team. Each situation—wrong item, change of mind, lost parcel, damaged goods, or size/color exchange—may follow a different path, so please read the section that matches your case.

Before You Contact Us

Have the following ready so our team can assist you quickly:

Your order number
A description of the issue
Photos of the item and its packaging (for damage or wrong-item claims)
The tracking number or carrier name (for lost-parcel claims)

Wrong Item Received

If you received an item different from what you ordered, email help@mellazoro.shop with your order number and a photo of the item you received. Our team will confirm the discrepancy and advise on next steps, including whether a return is required and who covers shipping costs.

Change of Mind

If you no longer want your item, contact help@mellazoro.shop with your order number and the reason for the return. The support team will confirm whether your order qualifies for a return, the applicable window, and any conditions the item must meet (such as being unworn, with tags attached, and in original packaging). Return shipping responsibility will be clarified at that time.

Lost Parcel

If tracking shows your package as lost in transit, email help@mellazoro.shop with your order number and tracking details. We will open an investigation with the carrier. Resolution depends on the carrier's findings and may include a replacement shipment or refund after the investigation concludes. Please do not assume a refund is issued the moment you report a loss.

Damaged on Arrival

If your item arrived damaged, photograph the damage and the outer packaging, then email help@mellazoro.shop with your order number and the images. Our team will assess the claim and determine whether a replacement, repair, or refund is appropriate. Shipping costs for returning a damaged item will be confirmed in that assessment.

Exchanges (Size, Color, or Style)

To request a different size, color, or style, contact help@mellazoro.shop with your order number and the preferred option. Availability of replacement stock is not guaranteed. Our team will confirm whether a direct exchange is possible or whether a return-and-reorder process applies, including any price difference and shipping charges.

Refund Processing

Once a return or claim is approved, refunds are issued to the original payment method. The time it takes for funds to appear in your account depends on your bank or payment provider and may extend beyond our internal processing window of 1–3 business days.

What We Cannot Confirm Yet

The following policy details have not been published and will be provided by our support team on a case-by-case basis: the exact return window and its start date, item condition requirements, non-returnable product categories, return authorization procedures, return shipping address, restocking fees, and exchange stock reservation rules.