Terms of Service

These Terms of Service govern your use of the Mellazoro online store at mellazoro.shop. They explain what to expect when you browse our catalogue, place an order, and receive goods. By using the website or submitting an order, you agree to these terms along with our shipping, returns, and privacy policies.

Who We Are

Mellazoro operates this storefront from 8 Albion Street, Golden Point VIC 3350, Australia, and sells to customers in the United States and Europe. The store is powered by Shopify, which provides the underlying e-commerce technology. Shopify is not the seller of our products, a party to your order, or responsible for fulfilling your purchase.

We do not currently publish a separate legal entity name for the business. If you need to direct a formal notice, please use the contact details at the end of this page.

Placing an Order

When you submit an order through our checkout, you are making a request to purchase the items listed. We will send you an order confirmation email once your request is received. This confirmation acknowledges that we have received your order; it does not by itself constitute our acceptance of the order. A binding contract is formed when we ship your items or when we send you a separate notification that your order has been accepted.

We may need to contact you or cancel an order if the product is unavailable, if payment cannot be authorised, if there is a problem with the delivery address, or if we identify a clear error in pricing or product information. If we cancel after payment has been taken, we will refund the amount paid.

Pricing and Payment

Prices displayed on our product pages are shown in the currency indicated at the time of viewing. Any applicable taxes, duties, or shipping fees will be presented during checkout before you complete your purchase.

You are responsible for providing accurate payment and billing information. By placing an order, you authorise us to process payment through the methods available on our checkout page. We do not store your full card number or security code.

If a product is listed at an obviously incorrect price due to a typographical or system error, we will contact you before fulfilling the order and give you the option to confirm the corrected price or cancel without charge.

Products and Descriptions

We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications are accurate. However, slight variations in colour or appearance may occur due to differences in screen settings, lighting during photography, or manufacturing tolerances.

Product availability depends on actual stock. If an item sells out after you place an order, we will let you know as soon as possible and offer a refund or alternative where appropriate.

Nothing in these terms limits or excludes any consumer guarantees or statutory rights that apply under the laws of your country of residence.

Delivery

Order processing and delivery are governed by our Shipping and Delivery policy, which sets out available shipping options, estimated timeframes, and any applicable charges. Please refer to that policy for current details on how and when your order will reach you.

Returns and Refunds

If you need to return an item, request a refund, or arrange an exchange, our Returns and Refunds policy describes the process, eligible conditions, and any time limits that apply. Nothing in these terms overrides the statutory right to a refund, repair, or replacement for goods that do not meet applicable consumer protection laws.

Using Our Website

You agree to use mellazoro.shop lawfully and not to:

Attempt to gain unauthorised access to any part of the website or its systems
Interfere with the site's operation or security, including through malware or automated scraping
Impersonate another person or provide false information to place an order
Use the site to carry out fraud or any activity that violates applicable law
Infringe the intellectual property rights of Mellazoro or any third party

You are free to share honest opinions about your experience with us. These terms do not restrict your right to leave a genuine review or to make a complaint to a consumer authority.

Intellectual Property

The Mellazoro name, logo, original text, images, and site design are protected by intellectual property law. You may not copy, reproduce, or use these materials for commercial purposes without our prior written permission. This does not extend to third-party product branding or content owned by others.

Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights regarding your own information.

Service Availability

We aim to keep mellazoro.shop available at all times, but the site may occasionally be unavailable due to maintenance, technical issues, or events beyond our reasonable control. We do not guarantee uninterrupted or error-free access.

Changes to These Terms

We may update these terms from time to time to reflect changes to our services, policies, or legal requirements. The version published on this page is always the most current. Changes do not apply retroactively to orders already placed under a previous version.